qr854 Privacy Policy

1. Introduction

qr854 ("we", "our platform") is committed to protecting the privacy of users who use our services. This Privacy Policy is a binding legal document that describes how personal data of qr854 platform users is collected, processed, stored and disclosed.

By registering an account, accessing the qr854 website or using any services offered including slots, live casino, sports betting and fishing games, you are considered to have read, understood and agreed to the terms set out in this Privacy Policy.

This policy applies to all qr854 platform users regardless of how they access it, whether through a desktop website or a mobile device. If you do not agree with any part of this policy, you are advised not to continue using our platform.

2. Personal Data Collected

qr854 collects various types of personal data depending on how you interact with our platform. This data collection is necessary to enable us to provide a secure, smooth and responsible service.

Data provided directly by the user:

• Full name as stated on your identity document (identity card / MyKad)
• An active and valid email address
• Malaysian mobile phone number
• Date of birth for age verification purposes (21 years and above)
• Account username and password (stored in encrypted form)
• Details of the chosen payment method including Touch 'n Go eWallet, DuitNow, FPX online banking, Boost and cryptocurrency accounts
• Residential address information if requested during the account verification process

Data collected automatically:

• Device IP address and general location data (country/region)
• Device type, operating system and web browser used
• Account login and logout time records
• Game activity history including deposits, withdrawals and betting
• Session data and website cookies for technical purposes
• Interaction logs with our customer service

3. Purpose of Personal Data Use

Personal data collected by qr854 is used exclusively for legitimate purposes related to platform operations. We do not use user data for other purposes without explicit consent.

• Registration, verification and management of user accounts
• Processing deposits and withdrawals through the provided payment methods
• Providing effective 24/7 customer service via live chat and email
• Meeting legal and international licensing compliance requirements including the Know Your Customer (KYC) process
• Preventing fraud, money laundering and other suspicious activity on the platform
• Identifying and resolving technical issues to keep the platform running smoothly
• Delivering promotional information, bonuses and service updates to users who have given their consent
• Carrying out responsible gambling obligations including monitoring concerning gameplay patterns
• Producing internal reports and analytics for service improvement purposes

In the context of responsible gambling, qr854 uses game activity data to identify users who may be experiencing gambling problems. This data is used solely for user protection purposes and is not shared for any other reason.

4. Information Sharing and Disclosure

qr854 does not sell, rent, trade or disclose users' personal data to third parties without the user's explicit consent, except in the following circumstances permitted by law:

• Payment service providers: Approved and authorised transaction processors to enable deposits and withdrawals to be carried out securely
• Technology operators: Software and technical infrastructure providers involved in platform operations, subject to strict confidentiality agreements
• Regulatory and licensing bodies: International licensing authorities that require certain reporting as a condition of lawful operations
• Legal authorities: Where required by court order, direction of a competent authority or applicable law
• Fraud prevention: Limited sharing with identity verification service providers to address confirmed fraudulent activity

In all of the above sharing cases, qr854 ensures that the receiving party is bound by confidentiality obligations equivalent to the standards we apply ourselves. We do not permit third parties to use user data for their own purposes.

5. Data Security Measures

qr854 implements various technical and organisational security measures to protect users' personal data from unauthorised access, loss, misuse or unlawful disclosure.

• 256-bit SSL/TLS encryption protocol for all data communications between users and servers
• Two-factor authentication (2FA) system available for added user account security
• Encrypted databases backed up regularly at secure data centres
• Strict internal access controls — only authorised personnel may access sensitive user data
• Regular security audits by independent and qualified third parties
• 24/7 threat monitoring system to detect and respond to security incidents promptly
• Established incident response procedures to ensure users are notified within an appropriate timeframe should any data breach occur

Although we take all reasonable steps to protect your data, no security system can guarantee absolute protection. Users are responsible for keeping their account passwords confidential and not sharing login information with any other party.

6. Use of Cookies and Tracking Technologies

The qr854 platform uses cookies and similar technologies to improve the user experience, maintain login sessions and understand how the platform is used. Cookies are small text files stored on your device when you browse our website.

Types of cookies used:

• Session cookies: Required to maintain your login status and account configuration during an active session
• Functional cookies: Store your language preference, display theme and other personal settings
• Analytical cookies: Help us understand platform usage patterns for technical improvement purposes
• Security cookies: Help identify suspicious sessions and protect accounts from unauthorised access

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of the qr854 platform, including the ability to stay logged in.

7. User Rights Regarding Personal Data

As a qr854 platform user, you have the following rights regarding your personal data stored in our systems:

• Right of access: You have the right to request a copy of the personal data we hold in relation to your account
• Right to correction: You may request the correction of any data that is inaccurate, outdated or incomplete
• Right to erasure: You may request the deletion of your personal data under certain circumstances, subject to legal obligations binding on us
• Right to restriction of processing: You have the right to request that we limit the processing of your data in certain situations
• Right to object: You may object to the use of your data for marketing purposes or promotional communications
• Right to data portability: You may request your data in a machine-readable format for transfer to another platform

To exercise any of the above rights, please contact the qr854 support team via 24/7 live chat or send a written request to [email protected]. We will process your request within a reasonable timeframe, subject to the required identity verification.

8. Data Retention Period

qr854 retains users' personal data only for as long as necessary for the purposes stated in this policy or as required by applicable laws and international licensing requirements.

• Active account data: retained for as long as the account remains active and in use
• Financial transaction data: retained for a minimum of seven years in line with standard financial compliance requirements
• Customer service communication logs: retained for three years for reference and user protection purposes
• Closed account data: retained for the minimum period prescribed by legal requirements before being securely deleted
• KYC and identity verification records: retained in accordance with the period specified by the licensing regulatory body

Upon expiry of the relevant retention period, your personal data will be securely deleted, destroyed or anonymised using approved procedures. qr854 conducts periodic reviews of stored data to ensure compliance with this retention policy.

9. Amendments to This Privacy Policy

qr854 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements or technology in use. Any material amendments will be communicated to users through appropriate channels.

Methods of notifying amendments include in-platform notifications upon login, updates to the effective date shown on this policy page, and email notifications to registered users where an amendment materially affects their rights.

Continued use of the qr854 platform after the effective date of any amendment is considered acceptance of the amended terms. If you do not agree with the amendment, you have the right to close your account and request data deletion in accordance with the procedure set out in Section 7.

10. How to Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or the way we handle your personal data, the qr854 team is here to help.

• 24/7 live chat: Available directly on the qr854 platform, in Malay and English
• Support email: Send your written enquiry to [email protected]
• Response time: We aim to reply to all privacy-related enquiries within a reasonable time through your chosen channel

For formal requests relating to user rights as stated in Section 7 (access, correction, deletion), please clearly state the type of request, the username of the relevant account and valid contact details for identity verification purposes.

qr854 takes all privacy-related complaints seriously and will investigate each complaint thoroughly. Users who are not satisfied with our response have the right to refer the matter to the relevant regulatory body.